Terms & Conditions

A booking enquiry submitted through this website is a request for availability and rates. A reservation is confirmed only after availability is verified and the property provides confirmation through an accepted communication channel.

Guests are responsible for providing accurate contact details, stay dates, guest counts, and room preferences so that the enquiry can be handled correctly.

Rates shown on the website or communicated during an enquiry may vary according to dates, room type, occupancy, season, packages, taxes, and availability. The applicable rate and payment instructions will be confirmed with the guest before a reservation is finalized.

Our standard check-in time is 1:00 PM and standard check-out time is 11:00 AM. Early check-in or late check-out may be available subject to occupancy and may involve an additional charge.

Guests may be asked to provide valid identification and any information required by applicable local regulations at check-in.

Guests are expected to respect other guests, staff, property, furnishings, and applicable local rules. Damage, loss, or exceptional cleaning caused by misuse may result in charges where permitted and communicated by the property.

The maximum occupancy for a room or suite must be respected. Special requirements should be communicated before arrival so that they can be considered subject to availability.

We make reasonable efforts to keep descriptions, photographs, amenities, and other website information accurate. Room layouts, views, furnishings, availability, and other details may vary and are subject to change without notice.

These terms may be updated when our services, policies, or legal requirements change. The latest version published on this page will apply to website use from its effective date.

For questions about a booking or these terms, contact info@balasvistahills.com or 7906211994.